How to Contact Marstar

Marstar's Office Hours

8:00 am to 4:00 pm (08:00 to 16:00) Eastern Standard Time

Marstar Canada is open weekly from Monday to Friday. We are always closed on Saturday, Sunday, and on Canadian holidays.

Monday to Friday: from 08:00 to 12:00 Eastern Standard Time (excluding holidays).

Monday to Friday: closed for lunch from 12:00 to 13:00 Eastern Standard Time.
Please note our sales and service representatives do not answer the phone during lunch.

Monday to Friday: Our afternoon hours are 13:00 to 16:00 Eastern Standard Time (excluding holidays).

Contacting Marstar by Email

sales@marstar.ca For product-related information on firearms, parts, accessories, militaria and anything else we sell or buy.

billing@marstar.ca For questions related to your order, to order tracking and to invoicing.

web@marstar.ca For reporting bad/broken links, requesting password resets or for other website matters (but no product-related questions please).

Contacting Marstar by Phone

Important: our sales and service representatives can only answer the phone during office hours.

Toll-Free: 888-744-0066 (for calls from within Canada and the United States)
Local: 613-678-3173 (for calls from outside Canada and the United States)
Fax: 613-678-2359 (fax messages may be sent at any time of day)

Contacting Marstar by Mail

Important: do not return goods to Marstar without contacting us in advance. For security reasons we will not accept delivery of any unexpected parcels: these will be returned to sender at their risk and expense. Please read how to return items for further details.

Marstar Canada Inc.
1763 Pleasant Corner road
Vankleek Hill, ON
K0B 1R0
Canada

Visiting Marstar Canada

Marstar is a warehouse operation, not a retail store. We do not have a showroom or a retail outlet (though many of our products are available at select firearms and militaria dealers across Canada).

We are not open to the public for security reasons. Please do not attempt to visit our warehouse: members of the general public and all those who have not booked an appointment with us in advance will be turned away.

We are available strictly on a 'by appointment only' basis to the following people:

a) Firearms Dealers who have a valid Firearms Business Licence issued by the Canadian Firearms Centre.

b) Purchasing agents for the military, museums, and law enforcement agencies with departmental authorization on official letterhead.

c) Movie Production Companies with a valid Firearms Business Licence issued by the Canadian Firearms Centre for the use of firearms in movie making.

d) You must be registered under the controlled Goods Act or possess the appropriate security clearance to gain access to Marstar's facility.

The above are reminded that an appointment must be booked with us prior to their visit and that we do not have the facilities or additional staff to accommodate other visitors (please do not bring friends, relatives, spouses, or children: they will not be permitted to enter the building).