Information on Ordering from Marstar

Please click on the blue text below for further information regarding placing orders with Marstar. It is important to note we do not have an automated 'shopping cart' on our site: all orders are processed manually by our staff because many of the products we sell (firearms, ammunition, etc.) have special licensing requirements.

	Our Online Order Form Our online order form is the easiest and most convenient way to order via email or fax (due to the many different licencing and other requirements for many of our products we do not have an automated 'shopping cart' on our site).

	Marstar's Ironclad Guarantee For over twenty years Marstar's Ironclad Guarantee has remained the standard by which all Canadian militaria-related businesses are judged. It contains no fine print and is your assurance of our commitment to total customer satsfaction.

	Contact Marstar (Email, Phone, Fax, etc.) Whether by email, fax, post, or via our toll-free order line, our knowledgeable staff are ready to take your order and answer product- and order-related questions.

	Marstar's Hours of Operation Important: Marstar is located in the Eastern Standard Time (EST) zone (GMT-5 hours). We can only answer the phone during our office hours, which we've posted in this section. We are always closed on weekends.

	Visiting Marstar Canada While we do not have a showroom and are consequently not open to the public, we are available on a 'by appointment only' basis to dealers (with a valid business firearms licence) and to purchasing agents for the military, law enforcement, museums, and the movie industry.

	Methods of Payment we Accept We accept several different forms of payment, including credit cards, depending upon the order method used and the client's location (U.S. and foreign orders differ slighty).

	How to Order Firearms from Marstar This section contains important information regarding how to place an order for firearms with us. We highly recommend reading and following this information to minimize potential order delays.

	How to Order Ammunition from Marstar This section contains important information regarding how to place an ammo order with us. We highly recommend reading and following this information to minimize potential order delays.

	Marstar's Returns Policy Important: never return any goods to Marstar without contacting us first! This section contains information regarding returns (unsatisfactory, defective, incorrect, etc.). In the unlikely event goods need to be returned, following these instructions will minimize potential delays.

	How to Deal with a Damaged Shipment Though this occurs very rarely, we've included helpful information on dealing with goods damaged in transit. Please read these instructions before accepting damaged parcels (if possible).