How to Return Items to Marstar

Returning Goods to Marstar Canada

Important: never ship anything to Marstar without contacting us first. We will not accept unexpected shipments for security reasons and will not be responsible for postage and handling charges on parcels that have not been properly shipped.

Note: In order to take advantage of our Ironclad Guarantee, returned goods must be received by Marstar no later than 30 days after the original shipping date for Canadian orders, or no later than 45 days for U.S. and foreign orders. The original shipping date is the day the order was shipped from Marstar (consult the parcel’s postmark or packing slip for this).

1. Unless otherwise noted in our RMA (Returned Merchandise Auythorization), all returns must be shipped to us via parcel post surface mail (attn. U.S. clients: 'parcel post' means 'USPS,' not'UPS!'). Some goods are required by law to be shipped via courier: if this is the case we will advise you of this and make special arrangements when you contact us.

2. All parcels containing returned merchandise must without exception be clearly marked return of unsatisfactory goods on the parcel’s address side along with the RMA # ('returned merchandise authorization' number) to assist us in identifying the parcel, its contents, and the reason the goods are being returned. If the parcel is being shipped to us from outside Canada, its Customs Declaration label must also be marked return of unsatisfactory goods.

3. Marstar Canada cannot reimburse or provide credit for the following:

- incorrect shipping and/or unauthorized use of non 'parcel post' method of shipping (ie. 'using express, air mail, or courier services without our approval');

- Canadian or foreign customs handling charges, duties, excise taxes, and customs broker fees;

- any transaction charges, interest, or other fees charged by the client's financial institution.