|
Important
Notice for Clients of the Videotron ISP |
|
|
|
Recently some of
our clients, specifically those who use Videotron's internet
services (www.videotron.ca), have experienced difficulties
contacting us via email. These clients have contacted us by
phone asking why we have not responded to their email. If
your email address looks like this: yourname@videotron.ca,
you may be affected.
|
|
|
|
The reason some
email originating from videotron.ca has gone unanswered is
because we have not received it. This is because
Videotron's email servers have been blacklisted by an
anti-SPAM service for sending SPAM (unsolicited email)
messages. Apparently Videotron did not prevent senders of SPAM
from using their mail servers, which is why they have been
blacklisted. Please read below for further information.
|
|
|
|
Marstar Canada's
ISP (Internet Service Provider) is Storm Internet Services
who, along with many large and small ISPs, are a member of
M.A.P.S. (Mail Abuse Prevention System, www.mail-abuse.org).
M.A.P.S. maintain a blacklist of mail servers that are used to
send SPAM messages because this bulk email costs ISPs many
millions of dollars in lost bandwidth yearly. Currently a
number of Videotron's mail servers are on this blacklist. This
means Videotron clients who use these mail servers cannot send
mail to any ISP who subscribes to M.A.P.S. (including ours). All
email messages originating from a blacklisted server are
automatically blocked by any ISP who subscribes to M.A.P.S.
|
|
|
|
Correspondence
between RBL and Videotron including sample of SPAM mail: http://www.mail-abuse.org/cgi-bin/show_listing.cgi?743444
|
|
|
|
There is a way
for Videotron to be removed from this blacklist however
Videotron themselves must initiate the process: they may
visit the M.A.P.S. web page at www.mail-abuse.org
and apply to have themselves removed from the Black Hole List.
|
|
|
|
We encourage
anyone who is experiencing these problems to phone us
toll-free with their product enquiries and orders. Those
clients of Videotron who are affected are advised to contact
their ISP's technical support and ask Videotron to resolve the
issue.
|
|
|
|
We wish to
remind those affected by the blacklist Marstar is not the only
email recipient who is blocked from receiving their email.
The problem is with Videotron's mail servers, not with
Marstar's. We strongly recommend those affected contact
their ISP.
|
|
| Page and Contents © Marstar Canada
Inc. |
